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• (+376) 73 74 81
from Monday to Friday - 9h to 13h & 14h to 19h (CET)
[email protected]
on orders of Parts / Accessories / Clothing:
• for purchases over 100€ for France
• for purchases over 200€ for the European Union
• Credit card (please note, your bank will always be charged in Euros / Prices in your currency are only an indication)
• Wire Transfer
• PayPal


Items ordered on the COMMENCAL Store to be delivered to France generally take between 2 or 3 days. Deliveries are made between 9am and 1pm.

To check whether it is possible to deliver to your home and to get an estimate of shipping costs, you can enter your country and postal code in the appropriate field at the checkout :

If no delivery option is available for your country, please contact us at [email protected]

Free Shipping

on orders of

> for purchases over 80€ for France
> for purchases over 180€ for Europe
> for purchases over 350€ for the rest of the world

Shipping Time
Products are shipped within 24 hours subject to availability. For an A La Carte mounted bike, the ETA is one week. In the case of pre-order, the shipping date is stated on the product description page.

In rare cases, customs formalities can cause an additional delay of one week.

These deadlines are just an indication and may be extended. Please be aware that COMMENCAL are not responsible for extra delays in delivery, therefore we will not offer any discount or refund your order.

Shipping Tracking

The tracking number is sent by email on the day of shipment. Please bear in mind that it may not work immediately.

VAT and Tax-free Countries

Items ordered on the COMMENCAL Store are shipped from France. The price is for European Union countries and therefore VAT is included and additional taxes will not be incurred. For deliveries to countries outside of the European Union the customer pays the price before tax. The exact rate is updated in the ‘Order Payment’ area.

Mounting the Bikes

The bikes are partly pre-assembled. According to the model, simply mount the front wheel, the front brake disc, the hanger and bleed the seatpost (RockShox Reverb only). Remember to double check that everything’s working properly before use.