Items ordered on the COMMENCAL Store to be delivered to France generally take between 2 or 3 days. Deliveries are made between 9am and 1pm.
To check whether it is possible to deliver to your home and to get an estimate of shipping costs, you can enter your country and postal code in the appropriate field at the checkout :
If no delivery option is available for your country, please contact us at firstname.lastname@example.org
on orders of
PARTS / ACCESSORIES / CLOTHING
> for purchases over 50€ for FranceShipping Time
> for purchases over 150€ for Europe
> for purchases over 350€ for the rest of the world
Products are shipped within 24 hours subject to availability. For an A La Carte mounted bike, the ETA is one week. In the case of pre-order, the shipping date is stated on the product description page.
In rare cases, customs formalities can cause an additional delay of one week.
These deadlines are just an indication and may be extended. Please be aware that COMMENCAL are not responsible for extra delays in delivery, therefore we will not offer any discount or refund your order.
The tracking number is sent by email on the day of shipment. Please bear in mind that it may not work immediately.
VAT and Tax-free Countries
Items ordered on the COMMENCAL Store are shipped from France. The price is for European Union countries and therefore VAT is included and additional taxes will not be incurred. For deliveries to countries outside of the European Union the customer pays the price before tax. The exact rate is updated in the ‘Order Payment’ area.
Mounting the Bikes
The bikes are partly pre-assembled. According to the model, simply mount the front wheel, the front brake disc, the hanger and bleed the seatpost (RockShox Reverb only). Remember to double check that everything’s working properly before use.