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(+376) 73 74 81
from Monday to Friday - 9h to 13h & 14h to 19h (CET)
[email protected]
on orders of Parts / Accessories / Clothing:
for purchases over 100 for France
for purchases over 200 for the European Union
Credit card (please note, your bank will always be charged in Euros / Prices in your currency are only an indication)
Wire Transfer


Delivery times are generally between 4 or 5 days in mainland France, with deliveries for the rest of the world dependent on the transport time announced by the delivery company.

To check whether it is possible to deliver to your home and to get an estimate of shipping costs, you can enter your country and postal code in the appropriate field at the checkout:

If no delivery option is available for your country, please contact us:

[email protected]

Phone (+376) 73 74 81

UK deliveries

Please note your products are delivered to the UK from our warehouse in France. Orders over 150€ are tax free at purchase but will incur customs duty charges to be paid to the delivery company.

Due to Brexit, when ordering through our website and shipping to the UK, you won’t be paying VAT, however you may have to pay taxes when the bike gets delivered directly to DHL.

This includes import duties (14% on complete bikes ) + VAT (20%).

VAT is calculated based upon the TOTAL cost of shipping the goods to the UK and is usually made up of the cost of the goods from the supplier together with the cost of shipping and duty.

You are paying VAT on the total cost accrued when bringing the goods to the UK.

Local pickup in Andorra

SAVE 10% ON LOCAL PICKUP at our showroom in Andorra on the price including tax. Contact us!



AD400 La Massana


[email protected]

Phone (+376) 73 74 81

Free Shipping

on orders of


> for purchases over 100 for France

> for purchases over 200€ for the European Union

Shipping Time

Products are shipped within 48 hours subject to availability. For A LA CARTE bikes, skis (bindings drilled) and customised jerseys, there will be a one week delay. In the case of pre-order, the shipping date is stated on the product description page.

In rare cases, customs formalities can cause an additional delay of one week.

These deadlines are just an indication and may be extended. Please be aware that COMMENCAL are not responsible for extra delays in delivery, therefore we will not offer any discount or refund your order.

Shipment Tracking Number

The tracking number is sent by email on the day of shipment. Please bear in mind that it may not work immediately.

VAT and Tax-free Countries

Items ordered on the COMMENCAL Store are shipped from France. The price is for European Union countries and therefore VAT is included and additional taxes will not be incurred. For deliveries to countries outside of the European Union the customer pays the price before tax. The exact rate is updated in the ‘Order Payment’ area.